Hi Joelle 123, some people are cruel, that is on them, please do not take comments like that to heart.
Both you and your kids have gotten used to seeing your hair thin, probably over a period of time. To suddenly have a full "head" of hair again will be different and surprising, it will take a moment or two or longer to get used to looking in the mirror and seeing a new you.
I have been wearing wigs for 30 + years, as I have hair loss as well. I always wash my "new" hair before I wear it and let it drip dry, and sometimes I even wash it twice if I think the top isn't sitting properly, it is too shiny, or is too poofy. I wear Jon Renau Zara or Kaia which are both longer styles. Sadly, not every hairdresser can cut wigs, so even though their customer service does not sound great, if you have washed your Julianne and are still not pleased with how it looks, I would personally front up with the wig, put it on, and explain to them why it doesn't feel right, and say you need their help and expertise. They may be able to steam it a little more flat on the top, or thin it slightly.
Julianne is a lovely looking wig, however I would never be able to wear that style. My hair was always fairly straight, and even though others may say I could pull off a wavy style like that, I would not be comfortable. It has been said when you purchase your first faux hair, to try and buy as close to what your hair used to be like so you feel comfortable, and I did follow that advice myself. Others may well disagree with this.
I agree with DC21, it would be good to get used to wearing your hair around the house for a few days once it has been washed, until both you and your kids get more used to it.
At the end of the day, it is what makes you the most confortable and happy that will mean the most.
Sending hugs to you. :hearts: